Strategy Hand

World-Class Reviews Management

Strategy Hand provides professional quality reviews invite management to start-up, early stage and high-growth businesses.

It's no wonder that Trustpilot recognised us with their highest accolade in December 2020 - Partner of the Year.

Highly trained UK based staff

We get to understand your business in-depth and embody the culture and approach you have.

Exceptional customer experience

We take care of all licensing and provisioning, saving you infrastructure investment costs.

Traditional outsourcing is outdated

We believe companies need dedication, passion and energy from a partner that understands and engages.

Collaboration drives excellence

Our priority is to discuss your challenges in a collaborative way, allowing us to develop a customer contact proposition which works.

Our Unique 4 step approach

Requirements

Through a 1-1 or 1-many workshop, we listen and understand fully your needs and ways of working.

People

Next, we take what we’ve learned from the workshop stage and develop a plan that brings in the best people, suited to your needs.

Technology & Process Audit

We’ll understand and evaluate the current tech and processes and agree on what needs to stay and what we can implement using our expertise.

Implementation

This is go live, we monitor continually and report back, adjust and continue this process to your complete satisfaction.

Cost effective solutions

We support and enable your ambitious management teams in capitalising on high growth to scale quickly and hit targets by allowing us to focus on your customer contact or review needs.

Traditional Agency

Narrow range of out-dated technology tools
Limited digital customer service experience
Out-dated pricing structure with excessive monthly fees and setup charges

Strategy Hand

Sophisticated and customisable tools and expertise
Experience with digital review platforms and social media
Embrace choice and only charge for the services you really need

Traditional customer service agencies or outsourcers are fine - if you’re a traditional business. Trouble is, the companies we deal with are anything but traditional.

Start-up, early stage and scale-up companies need a customer success partner who understands these needs and has an experienced team that will leave your customers happy and knows how to turn online reviews into value that helps scale your business even faster.

Lewis Daniels

CEO & Founder

Lewis founded Strategy Hand in August 2019 and brings extensive experience of multi-channel and contact and reviews strategy from companies such as Apple, Simba Sleep and mahabis.

Nick Turner

Non Exec - Data Science

Nick as a non-exec advisor, has provided Strategy Hand with strategic advice on data science and tech stacks, data management and social media reputation management since 2019. Nick has previously worked at RICS, Simba Sleep and a number of leading performance marketing agencies.