Strategy Hand

Trustpilot Partner of the Year - 2020 and Yotpo Partner of the year finalist!

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Integrated customer service

Strategy Hand provides the most effective integrated customer contact and reviews management to start-up, early stage and high-growth businesses.

We provide the staff you need, recruited, trained and always based in the UK and take ownership of delivering five star customer care on your behalf.

Highly trained UK based staff

We get to understand your business in-depth and embody the culture and approach you have.

Exceptional customer experience

We take care of all licensing and provisioning, saving you infrastructure investment costs.

Traditional outsourcing is outdated

We believe companies need dedication, passion and energy from a partner that understands and engages.

Collaboration drives excellence

Our priority is to discuss your challenges in a collaborative way, allowing us to develop a customer contact proposition which works.

Our Unique 4 step approach

01

Requirements

Through a 1-1 or 1-many workshop, we listen and understand fully your needs and ways of working.

02

People

Next, we take what we’ve learned from the workshop stage and develop a plan that brings in the best people, suited to your needs.

03

Technology & Process Audit

We’ll understand and evaluate the current tech and processes and agree on what needs to stay and what we can implement using our expertise.

04

Implementation

This is go live, we monitor continually and report back, adjust and continue this process to your complete satisfaction.

Cost effective solutions

We support and enable your ambitious management teams in capitalising on high growth to scale quickly and hit targets by allowing us to focus on your customer contact or review needs.

Traditional Agency

  • Narrow range of out-dated technology tools
  • Limited digital customer service experience
  • Out-dated pricing structure with excessive monthly fees and setup charges

Strategy Hand

  • Sophisticated and customisable tools and expertise
  • Experience with digital review platforms and social media
  • Embrace choice and only charge for the services you really need

Traditional customer service agencies or outsourcers are fine - if you’re a traditional business. Trouble is, the companies we deal with are anything but traditional.

Start-up or early stage companies need a customer service partner who understands that start-ups require responsiveness and adaptable pricing; an experienced team that will leave your customers happy and knows how to turn online reviews into value that helps scale your business even faster.

Lewis Daniels

CEO & Founder

Lewis founded Strategy Hand in August 2019 and brings extensive experience of multi-channel and contact and reviews strategy from companies such as Apple, Simba Sleep and mahabis.

Steve Reid

Strategic Advisor

Steve is a Big 4 qualified ACA and CEO of Simba Sleep, who joins as Strategic Advisor, having built Simba into a global leading brand in only 3 years and an expert in driving e-commerce companies.

Jonathan Sullivan

Operations Director

Jonathan is Operations Director and has extensive experience across Social Media and Reviews globally. Jonathan has helped companies such as Carbon Theory, mahabis, Itch Pet and Simba Sleep, not to mention having experience globally with Sainsbury’s, Blacks and many other global names.

Nick Turner

Non Exec - Perf Marketing

Nick as a non-exec advisor, has provided Strategy Hand with strategic advice on performance marketing, data management and social media reputation management since 2019. Nick has previously worked at RICS, Simba Sleep and a number of leading performance marketing agencies.

Jake Jerome

Customer Success Manager

Jake comes to Strategy Hand with significant customer service and learning and development experience from a career in high growth start ups, through to Enjoy Technology in a regional role, most recently.

This could be you!

We’re always looking for inspiring, energetic people to join the team.
Email us on recruitment@strategyhand.com.

Curious to learn more?

Email, call or contact us on LinkedIn and we'll come straight back to you.

+44 (0) 207 175 9535

hello@strategyhand.com

Strategy Hand Ltd,  Office 115,  Brickfields,  37 Cremer Street,  London,  E2 8HD

Yotpo trustpilot

Company Registration: 12165192

VAT Registration: GB330081353