Tribe’s mission is to create the best performance running apparel in the world.
The already successful Tribe Sports turned to Strategy Hand to help solve a common issue, increased peak demand and customer contact on various channels but without the need for perm FT staffing.
Thanks to the expertise of Strategy Hand and forward thinking of Tribe Sports, the introduction of scalable modern SaaS solutions to manage the customer experience and consumer reviews, has seen conversion increase, overall customer satisfaction increase, plus scaling and supporting customers when it’s needed most is not guesswork anymore.
Tribe has seen a 15% like for like increase in site conversion when customers interact with site reviews; and by understanding consumer and web demand in detail, resource can be directed at the peak periods, ensuring that customers are served best and the customers overall wait time has reduced to an average of only 45 mins wait time for email support.
What’s more, Tribe has and can take advantage of the remote bureau service at Strategy Hand and divert contacts ad-hoc and ensure that the customer receives the best attention at all times.
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Strategy Hand Ltd, Office 115, Brickfields, 37 Cremer Street, London, E2 8HD