Strategy Hand

Case Study:
Sand Cornwall

Sand Cornwall sells online and has a showroom retail store in St. Ives, Cornwall. They have seen incredible organic growth plus have over 25 yrs of omni-channel sales experience.

Seeing such incredible growth in the UK market and outstanding online sales, that brought its own challenges in servicing customers and ensuring that the SEO and paid search, when it brought customers online, they converted as many as possible to customers.

With that in mind, Sand Cornwall have tasked Strategy Hand to:

  • Introduce a system for managing customer queries irrespective of channel
  • Enhance and deliver SEO and paid search optimisation
  • Bring in a respected and valued reviews platform to aid conversion and social proof
  • Deliver day-to-day customer service to customers pre and post sale.

Strategy Hand have delivered outstanding results seeing:

  • Successful introduction of Zendesk to manage customer queries with 92% customer satisfaction
  • First reply resolution time median of 40 minutes - outstanding responsiveness
  • Introduction of new reviews platform, seeing conversion uplifts of 3% versus people who did not interact with review assets
  • Increase in traffic to site of 14% with SEO optimisation alone and same or less spend

“We chose Strategy Hand as firstly they were referred on with impeccable credentials and secondly they just totally understood what I was trying to achieve and struggling with.

They didn’t try and baffle me and sell stuff i did not need - everything they promised and did was over delivered. I honestly couldn't have asked for more. The very reasons they are still working for us on our long-term goals”

Companies with highly variant support volumes work with Strategy Hand to deliver consistently high-quality support, 24/7 where needed, with a fully autonomous team.

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Strategy Hand Ltd,  Office 115,  Brickfields,  37 Cremer Street,  London,  E2 8HD

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Company Registration: 12165192

VAT Registration: GB330081353